Quantity, Quality & Consistency (Sub Topic)
Source: https://coachadib.com/module/6ac0c12d561f12e15f5c84c7
Automatic full-length draft. Uncertain wording and figures require review.

[00:00:00.500 – 00:00:28.260] Nombor 1 adalah culture dan juga attitude. Tadi kita dah recap kepentingan keempat-empat ni. Sekarang ni kita nak go through terus satu per satu. Untuk culture ni, culture ni yang membina polisi. Apa contoh-contoh polisi yang kena ada? Ni example je. Mungkin polisi ofis. Apa peraturan ke ofis? Mungkin polisi dengan staff. Sesama staff, apa polisi dia? Mungkin tak boleh berkahwin. Kalau kahwin, dia dua kena design. Contohlah. Polisi dengan bos, apa nama panggilan dia? Kena ada.

[00:00:28.260 – 00:00:31.040] dan policy untuk job description ke

[00:00:31.040 – 00:00:32.800] apa ke, dia adalah benda ni untuk

[00:00:32.800 – 00:00:34.720] mengawal, mengawal attitude

[00:00:34.720 – 00:00:36.800] macam, kenalah ada benda ni

[00:00:36.800 – 00:00:38.880] jadi, bila kita dah clear dekat sini

[00:00:39.700 – 00:00:41.000] barulah kita boleh buat

[00:00:41.000 – 00:00:41.760] yang seterusnya pula

[00:00:42.780 – 00:00:43.820] mungkin workflow

[00:00:44.660 – 00:00:46.860] workflow ni, contohnya tadi kita dah tahu

[00:00:46.860 – 00:00:48.580] workflow adalah SOP

[00:00:48.580 – 00:00:49.660] apa contoh SOP

[00:00:50.580 – 00:00:52.740] SOP ni contohnya macam ni, SOP

[00:00:52.740 – 00:00:55.000] by department, SOP

[00:00:55.000 – 00:00:56.240] sale, operation

[00:00:56.240 – 00:00:57.600] SOP ni orang bayangkan

[00:00:57.600 – 00:00:58.340] check list je lah

[00:00:58.340 – 00:00:59.500] dia macam flow je sebenarnya

[00:00:59.500 – 00:01:00.000] dia macam

[00:01:00.000 – 00:01:01.060] sebab tu saya panggil dia workflow

[00:01:02.020 – 00:01:03.480] orang ingat SOP ni adalah

[00:01:03.480 – 00:01:04.200] step by step

[00:01:04.200 – 00:01:04.780] cara nak buat

[00:01:04.780 – 00:01:05.120] dia

[00:01:05.700 – 00:01:06.880] dia adalah betul

[00:01:06.880 – 00:01:07.500] step by step

[00:01:07.500 – 00:01:08.180] tapi dia adalah

[00:01:08.180 – 00:01:09.160] step by step yang besar

[00:01:09.840 – 00:01:11.140] dia adalah step by step

[00:01:11.140 – 00:01:11.620] yang macam

[00:01:12.500 – 00:01:13.840] cara nak close customer

[00:01:13.840 – 00:01:14.600] nombor 1

[00:01:14.600 – 00:01:15.140] whatsapp

[00:01:15.640 – 00:01:16.300] nombor 2

[00:01:16.300 – 00:01:16.880] set appointment

[00:01:16.880 – 00:01:17.980] nombor 3

[00:01:17.980 – 00:01:18.600] hantar quotation

[00:01:18.600 – 00:01:19.880] nombor 4

[00:01:19.880 – 00:01:20.400] apa benda

[00:01:20.400 – 00:01:21.140] nombor 5

[00:01:21.140 – 00:01:21.740] minta deposit

[00:01:21.740 – 00:01:23.000] dah itu je SOP

[00:01:23.000 – 00:01:24.580] so tak ada apa pun

[00:01:24.580 – 00:01:25.120] SOP tu

[00:01:25.120 – 00:01:26.140] tak boleh send kat whatsapp macam tu

[00:01:26.140 – 00:01:28.160] je. Sebab yang mahal bukannya SOP.

[00:01:28.300 – 00:01:30.080] Yang mahal apa yang ada dalam

[00:01:30.080 – 00:01:31.900] SOP tu sendiri iaitu

[00:01:31.900 – 00:01:33.960] training yang diperlukan untuk execute. Sebab

[00:01:33.960 – 00:01:35.840] reply WhatsApp sepantar sejam. Semua orang cakap

[00:01:35.840 – 00:01:37.880] sepantar sejam. Tapi apa teknikal dia?

[00:01:38.240 – 00:01:39.400] Membawa kepada nombor tiga.

[00:01:40.400 – 00:01:41.900] SOP tanpa nombor tiga ni tak

[00:01:41.900 – 00:01:43.700] function lah SOP ni. Kan ada knowledge.

[00:01:44.560 – 00:01:45.080] Training.

[00:01:45.980 – 00:01:47.660] Sebab takkan lah training ni awak nak

[00:01:47.660 – 00:01:49.420] SOPkan. Pening juga. Sebab

[00:01:50.060 – 00:01:51.680] teknik nak reply ni kalau awak nak

[00:01:51.680 – 00:01:53.580] dokumenkan sesuatu. Kadang-kadang tak masuk akal.

[00:01:53.840 – 00:01:55.640] Awak cuba awak. Kadang-kadang memang

[00:01:55.640 – 00:01:57.660] merapu. Sebab terlampau

[00:01:57.660 – 00:01:59.160] cepat sangat marketing berubah.

[00:01:59.860 – 00:02:01.460] Takkanlah kita nak dokumenkan

[00:02:01.460 – 00:02:03.600] setiap minggu. Oh, sekarang ni update

[00:02:03.600 – 00:02:05.620] ni. Oh, kena ubah dokumen kita. Mana file kita?

[00:02:05.860 – 00:02:07.260] Update ni nanti staff baru.

[00:02:07.780 – 00:02:09.240] Beberapa kalilah kita tukar staff sekalipun.

[00:02:09.680 – 00:02:11.140] So, that's why dalam dunia reality,

[00:02:11.420 – 00:02:13.440] saya sebagai ilmu jalanan ni, orang yang memang

[00:02:13.440 – 00:02:15.380] dah hire 400 orang, interview lebih seribu orang.

[00:02:15.920 – 00:02:17.200] Last kali yang penting, workflow je.

[00:02:17.960 – 00:02:19.100] Macam checklist yang penting.

[00:02:19.640 – 00:02:21.260] Lepas tu, yang penting seterusnya adalah

[00:02:21.260 – 00:02:23.020] kita kena train one by one

[00:02:23.020 – 00:02:24.860] pasal product knowledge,

[00:02:24.860 – 00:02:26.840] pasal technical knowledge

[00:02:26.840 – 00:02:28.680] pasal reporting knowledge

[00:02:28.680 – 00:02:29.780] last kali ni pun

[00:02:29.780 – 00:02:31.120] power kak aku dapat ajar

[00:02:31.120 – 00:02:32.260] optimization knowledge

[00:02:32.260 – 00:02:33.360] kalau ingat sebelum ni

[00:02:33.360 – 00:02:34.940] kita ada go through tentang

[00:02:35.880 – 00:02:37.740] flow untuk develop staff

[00:02:37.740 – 00:02:39.300] flow nak develop staff ni

[00:02:39.300 – 00:02:39.940] yang ni

[00:02:39.940 – 00:02:41.360] yang paling-paling penting

[00:02:41.360 – 00:02:42.560] data sebelum ke bawah

[00:02:42.560 – 00:02:43.700] product knowledge

[00:02:43.700 – 00:02:44.760] kita ajar semua product dulu

[00:02:44.760 – 00:02:45.360] ni training

[00:02:45.360 – 00:02:47.020] awak nak SOP kan

[00:02:47.020 – 00:02:47.680] kadang-kadang product pun

[00:02:47.680 – 00:02:48.360] bertambah-tambah agak

[00:02:48.360 – 00:02:49.120] SKU apa semua

[00:02:49.120 – 00:02:50.420] technical knowledge

[00:02:50.420 – 00:02:51.120] kita train

[00:02:51.120 – 00:02:52.560] reporting knowledge

[00:02:52.560 – 00:02:53.360] kita train

[00:02:53.360 – 00:02:54.380] lepas tu

[00:02:54.380 – 00:02:55.980] last kali ni boleh jadikan juga

[00:02:55.980 – 00:02:58.380] yang keempat optimization knowledge

[00:02:58.380 – 00:03:00.000] macam mana dia nak optimize sendiri

[00:03:00.000 – 00:03:02.440] itu boleh juga masuk dalam technical knowledge

[00:03:02.440 – 00:03:03.600] sajalah nak keluarkan

[00:03:03.600 – 00:03:06.260] so bila kita dah buat workflow

[00:03:06.260 – 00:03:08.160] yang jelas, kita dah

[00:03:08.160 – 00:03:10.160] bagi training yang clear dekat semua benda ni

[00:03:10.160 – 00:03:11.780] barulah kita pergi kepada

[00:03:11.780 – 00:03:14.160] point yang terakhir iaitu adalah

[00:03:14.160 – 00:03:14.860] motivation

[00:03:14.860 – 00:03:18.400] so motivation ni syurga neraka

[00:03:18.400 – 00:03:19.840] untuk dalam syarikat ni

[00:03:19.840 – 00:03:22.520] sebuah organisasi ni, dia bergantung

[00:03:22.520 – 00:03:23.360] Kepada pillar tadi

[00:03:23.360 – 00:03:24.280] Saya dah explain tadi

[00:03:24.280 – 00:03:24.840] Pasal pillar

[00:03:24.840 – 00:03:25.400] Kalau awak perasan

[00:03:26.700 – 00:03:27.980] Reward dan risiko ni

[00:03:27.980 – 00:03:29.900] Kita ambil reward dululah eh

[00:03:29.900 – 00:03:30.920] Reward tak semestinya

[00:03:30.920 – 00:03:31.580] Semua pakai duit

[00:03:31.580 – 00:03:33.200] Ada reward tak pakai duit

[00:03:33.200 – 00:03:33.780] Distraction

[00:03:33.780 – 00:03:34.440] Pilihan

[00:03:34.440 – 00:03:35.640] So kita dah faham lah tadi

[00:03:36.380 – 00:03:37.620] Next pula kita tengok

[00:03:39.020 – 00:03:40.840] 5 level commission

[00:03:40.840 – 00:03:41.280] Okay

[00:03:41.280 – 00:03:42.300] Commission ni pun

[00:03:42.300 – 00:03:43.480] Kita boleh design

[00:03:43.480 – 00:03:44.420] Dalam bentuk 5 level

[00:03:44.420 – 00:03:46.720] Tak semua commission ni

[00:03:46.720 – 00:03:47.440] Dia boleh capai

[00:03:47.440 – 00:03:48.560] Contohnya level 1

[00:03:48.560 – 00:03:49.540] Kalau capai level

[00:03:49.540 – 00:03:51.040] Level 1 ni

[00:03:51.040 – 00:03:51.680] One in later dah

[00:03:51.680 – 00:03:52.540] Sebab level 1 ni

[00:03:52.540 – 00:03:53.720] Paling low lah

[00:03:53.720 – 00:03:56.100] Contohnya sale bawah 20 ribu

[00:03:56.100 – 00:03:57.040] Oh ini memang teruk lah

[00:03:57.040 – 00:03:59.560] Kalau siapa yang capai hanya level 1 je

[00:04:00.220 – 00:04:01.820] Equal reward kosong

[00:04:01.820 – 00:04:03.080] Risiko warning letter

[00:04:03.080 – 00:04:04.760] Jika 2 bulan berturut-turut

[00:04:04.760 – 00:04:05.840] Nampak? Simple

[00:04:05.840 – 00:04:08.520] So that's why kita boleh design 5 level

[00:04:08.520 – 00:04:10.180] Kita boleh design 3 level

[00:04:10.180 – 00:04:11.220] Nanti saya tunjukkan

[00:04:11.220 – 00:04:12.360] Dia ikut company

[00:04:12.360 – 00:04:14.140] Nak design 5 level boleh

[00:04:14.140 – 00:04:15.280] Nak design 3 level boleh

[00:04:15.280 – 00:04:16.960] Ada setengah job scope

[00:04:16.960 – 00:04:18.180] Saya buat sampai 5 level

[00:04:18.180 – 00:04:20.160] Sebab kadang-kadang kita terkejut

[00:04:20.160 – 00:04:22.680] Kita tak tahu level yang keempat dan kelima tu dia boleh hit

[00:04:23.400 – 00:04:24.300] Elok pula dia hit

[00:04:24.300 – 00:04:25.600] Saya terkejut dengan manusia

[00:04:25.600 – 00:04:26.380] Rupanya betul lah

[00:04:26.380 – 00:04:27.400] Keikhlasan ni real

[00:04:28.520 – 00:04:29.380] Kita duk ingat

[00:04:29.380 – 00:04:29.940] Contoh lah

[00:04:29.940 – 00:04:31.040] Saya ambil situasi simple lah

[00:04:31.040 – 00:04:32.640] Saya duk fikir tim sil saya

[00:04:32.640 – 00:04:33.280] Hanya boleh buat sale

[00:04:33.280 – 00:04:34.420] 200 ribu je sebulan

[00:04:34.840 – 00:04:36.280] Tak pernah saya terfikir

[00:04:36.280 – 00:04:37.220] Seorang boleh buat sale

[00:04:37.220 – 00:04:38.000] 500 ribu

[00:04:38.660 – 00:04:39.620] Sekali selama dia

[00:04:39.620 – 00:04:40.480] Hanjut 500 ribu

[00:04:40.480 – 00:04:41.380] Saya pun tak tahu dia kata

[00:04:41.380 – 00:04:42.840] Oh Cik Adit saya tidur pukul 2

[00:04:42.840 – 00:04:43.540] Ha pukul 2

[00:04:43.540 – 00:04:44.820] Saya cakap eh awak ok ke tak ni

[00:04:45.220 – 00:04:46.920] Saya tak paksa yang awak tidur pukul 2 ni

[00:04:46.920 – 00:04:47.760] Awak yang nak sendiri kan

[00:04:47.760 – 00:04:48.760] Awak yang nak hit commission kan

[00:04:48.760 – 00:04:49.640] Eh takpe takpe

[00:04:49.640 – 00:04:50.220] Saya ok je

[00:04:50.220 – 00:04:50.880] Saya happy je

[00:04:51.320 – 00:04:52.480] Oh elok pula eh

[00:04:52.480 – 00:04:53.880] Buat kerja

[00:04:53.880 – 00:04:54.980] Bila datang ofis

[00:04:55.940 – 00:04:57.720] Kalau datang ofis tempat saya

[00:04:57.720 – 00:04:58.440] Memang semua busy

[00:04:58.440 – 00:05:00.140] Semua selfish ibaratnya

[00:05:00.140 – 00:05:00.680] Sebab semua

[00:05:00.680 – 00:05:01.640] Bukan cuma ikan

[00:05:01.640 – 00:05:02.340] Tapi maksudnya

[00:05:02.340 – 00:05:03.300] Semua tengah buat kerja

[00:05:04.280 – 00:05:05.720] So 5 level commission

[00:05:05.720 – 00:05:06.460] Buat level 1

[00:05:06.460 – 00:05:06.940] Level 2

[00:05:06.940 – 00:05:07.420] Level 3

[00:05:07.420 – 00:05:07.880] Level 4

[00:05:07.880 – 00:05:08.340] Level 5

[00:05:08.340 – 00:05:09.240] Level 1 ni

[00:05:09.240 – 00:05:10.060] Kalau capai

[00:05:10.060 – 00:05:11.180] Dia tiada

[00:05:11.900 – 00:05:12.500] Reward

[00:05:12.500 – 00:05:13.480] Tapi ada

[00:05:13.480 – 00:05:14.460] Punishment

[00:05:14.460 – 00:05:15.360] Ataupun risk

[00:05:15.360 – 00:05:16.960] Dia ada risk lah

[00:05:16.960 – 00:05:17.700] Tak nak punishment

[00:05:17.700 – 00:05:18.520] Macam negative kan

[00:05:18.520 – 00:05:19.320] Tukar jadi risk

[00:05:19.320 – 00:05:20.640] Risk and reward

[00:05:20.640 – 00:05:22.140] Level 1

[00:05:22.140 – 00:05:23.340] 2 bulan betul-betul turut

[00:05:23.340 – 00:05:24.780] dia akan dapat onilator

[00:05:24.780 – 00:05:26.140] level 2

[00:05:26.140 – 00:05:27.900] contoh level 2 apa pula

[00:05:27.900 – 00:05:29.100] level 2

[00:05:29.780 – 00:05:31.680] reward dia adalah kosong

[00:05:32.780 – 00:05:34.000] risiko dia adalah

[00:05:34.000 – 00:05:35.780] contohnya kosong juga

[00:05:35.780 – 00:05:36.800] mungkin dia tak ada apa-apa

[00:05:36.800 – 00:05:38.220] level 3

[00:05:38.220 – 00:05:39.500] barulah unlock

[00:05:39.500 – 00:05:40.860] level 3 pula

[00:05:40.860 – 00:05:43.900] dia dah dapat reward

[00:05:43.900 – 00:05:44.880] tapi tiada risk

[00:05:44.880 – 00:05:45.960] level 4

[00:05:45.960 – 00:05:47.040] reward semakin besar

[00:05:47.040 – 00:05:47.780] tiada risk

[00:05:47.780 – 00:05:49.380] level 5 reward maximum

[00:05:49.380 – 00:05:50.160] tiada risk

[00:05:50.160 – 00:05:51.620] ataupun awak boleh buat pula

[00:05:51.620 – 00:05:52.580] Level 1

[00:05:54.100 – 00:05:55.560] Kalau reward tiada

[00:05:55.560 – 00:05:58.000] Tapi risiko immediately infected

[00:05:58.000 – 00:05:59.640] Maksudnya kalau buat sebulan

[00:05:59.640 – 00:06:00.520] Terus kena one in later

[00:06:00.520 – 00:06:01.700] Level 2 pula

[00:06:01.700 – 00:06:03.040] Reward tiada

[00:06:03.040 – 00:06:04.700] Tapi risiko

[00:06:04.700 – 00:06:06.420] Jika 2 bulan berturut-turut

[00:06:06.420 – 00:06:07.520] Baru dapat one in later

[00:06:07.520 – 00:06:08.380] Boleh bezakan macam tu

[00:06:08.380 – 00:06:09.840] Maksudnya level 1 ni terlampau teruk

[00:06:09.840 – 00:06:12.060] Ibaratnya macam gaji di sini pun tak boleh bayar

[00:06:12.060 – 00:06:13.100] Terus straight one in later

[00:06:13.100 – 00:06:14.760] Level 2 baru kita bagi kelonggaran

[00:06:14.760 – 00:06:15.420] 2 bulan terturut

[00:06:15.420 – 00:06:16.200] Macam tu ibaratnya

[00:06:16.200 – 00:06:18.680] So ikut orang sebenarnya nak buat 5 level 3 level

[00:06:18.680 – 00:06:20.780] Lepas tu kita ada juga motivation

[00:06:20.780 – 00:06:22.640] dari sudut warning letter, verbal warning

[00:06:22.640 – 00:06:24.420] ni semua kita akan cover nanti. Cuma

[00:06:24.420 – 00:06:26.260] bila saya cakap pasal risk ni

[00:06:26.260 – 00:06:28.640] banyak boss yang takut

[00:06:28.640 – 00:06:29.840] nak bagi warning letter

[00:06:31.060 – 00:06:32.860] ataupun mengbilikan warning letter

[00:06:32.860 – 00:06:34.580] warning letter ni kena diberi

[00:06:34.580 – 00:06:36.380] pada hari kejadian. Kalau saya

[00:06:36.380 – 00:06:38.460] punya sebenarnya ni memang kena kalau boleh hari yang sama

[00:06:38.460 – 00:06:39.660] PIP ni

[00:06:39.660 – 00:06:42.040] Performance Improvement Program

[00:06:43.040 – 00:06:44.120] So PIP

[00:06:44.120 – 00:06:46.000] dan bagi notice. Ni kita akan cover nantilah

[00:06:46.000 – 00:06:48.380] So bila awak faham sebenarnya ini adalah

[00:06:48.380 – 00:06:50.400] kunci untuk buat staff perform

[00:06:50.400 – 00:06:52.100] Culture dan attitude yang betul

[00:06:52.700 – 00:06:54.000] Workflow dan SOP yang betul

[00:06:54.000 – 00:06:55.220] Knowledge, training dan motivation

[00:06:55.220 – 00:06:56.160] Dan benda ni

[00:06:56.160 – 00:06:57.180] Ini example je

[00:06:57.180 – 00:06:58.600] Tak adalah ni jawapan yang betul

[00:06:58.600 – 00:07:00.120] Cuma ni example lah

[00:07:00.120 – 00:07:01.740] Wujudkanlah culture kat ofis

[00:07:01.740 – 00:07:02.800] Attitude yang betul

[00:07:02.800 – 00:07:03.880] Wujudkanlah SOP

[00:07:03.880 – 00:07:04.860] Check saya SOP apa-apa

[00:07:04.860 – 00:07:05.380] Chat list

[00:07:05.380 – 00:07:05.940] Wujudkanlah

[00:07:05.940 – 00:07:06.980] Itu buatlah training

[00:07:06.980 – 00:07:08.260] Focus lah pada training

[00:07:08.260 – 00:07:09.040] Dan yang paling penting

[00:07:09.040 – 00:07:09.640] Motivation ni

[00:07:09.640 – 00:07:10.300] Execute lah

[00:07:10.300 – 00:07:11.600] Dah plan janganlah

[00:07:11.600 – 00:07:12.700] Sekadar on paper je

[00:07:12.700 – 00:07:14.040] Proceed lah betul-betul

[00:07:14.040 – 00:07:15.520] Activate kan jadi reality

[00:07:15.520 – 00:07:16.480] Boleh kerja HR

[00:07:16.480 – 00:07:17.760] HR pun kita design ke

[00:07:17.760 – 00:07:19.140] Terkadang HR tu lah

[00:07:19.140 – 00:07:19.600] Punca

[00:07:19.600 – 00:07:21.980] Rupanya dia lah ketua yang menghasut

[00:07:21.980 – 00:07:24.040] Segala orang, atau saya paling cuak

[00:07:24.040 – 00:07:25.540] Bila manajemen tim saya sebenarnya adalah

[00:07:25.540 – 00:07:26.940] Orang yang sebenarnya dalam

[00:07:26.940 – 00:07:29.460] Di sebalik batu, ok

[00:07:29.460 – 00:07:30.740] So jumpa dalam video selanjutnya

[00:07:30.740 – 00:07:31.800] Zas