14 Days Talent Development Program – Closer Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:00–00:00:18] 14 hari Talent Development Program – ini contoh untuk Team Closer. Bila saya tunjuk contoh, awak kena bayangkan ini example sahaja. Jangan tiru bulat-bulat. Kalau nak tiru, tiru with your own risk. Sebab ini bukanlah mengkata confirm wajib untuk semua company, tak example sahaja. [semak: uncertain words, number or amount] [00:00:18–00:00:20] Contohnya hari pertama dan hari kedua [semak: uncertain words] [00:00:20–00:00:22] Kita dah plan, ok kalau ada staff baru masuk [semak: uncertain words] [00:00:22–00:00:24] Kita nak biar dia hafal [00:00:24–00:00:26] Product knowledge sampai termuntah [semak: uncertain words] [00:00:26–00:00:28] Sebut macam air [00:00:28–00:00:30] Maksudnya lancar, hari ketiga pula [00:00:30–00:00:32] Kita akan set up kan whatsapp business untuk dia [semak: uncertain words] [00:00:32–00:00:34] Dia akan dapat nombor baru, dapat telefon [00:00:34–00:00:36] Sambil tu dia kena hafal lah product knowledge juga [semak: uncertain words] [00:00:37–00:00:38] Hari keempat kelima [00:00:38–00:00:41] Kita dah start training intensif, closing script [00:00:41–00:00:41] Kita dah start ajar [00:00:41–00:00:44] Lepas tu berehat dua hari, cuti, satu hari normal [semak: uncertain words] [00:00:45–00:00:47] Lepas tu, pada hari keelapan [00:00:47–00:00:48] Kita dah start run X [semak: uncertain words] [00:00:48–00:00:51] Maksudnya mungkin dia dah terima leads yang pertama [semak: uncertain words] [00:00:51–00:00:53] Lepas dah diajar selama 2 hari [semak: number or amount] [00:00:53–00:00:55] So dia buat test closing [00:00:55–00:00:56] 2 hari [semak: number or amount] [00:00:57–00:00:59] Lepas tu hari yang ke 10 ni pula [semak: number or amount] [00:00:59–00:01:01] Hari ke 10 ni kalau ikut ni hari Rabu [semak: uncertain words, number or amount] [00:01:01–00:01:03] Sebab ni hari Isnin [00:01:03–00:01:05] Selasa, Rabu, Khamis, Jumaat [00:01:05–00:01:07] 8 hari ke 8 ni adalah hari [semak: number or amount] [00:01:08–00:01:09] Isnin [00:01:09–00:01:11] 9 ni pula adalah hari [semak: number or amount] [00:01:12–00:01:12] Selasa [00:01:13–00:01:13] Alhamdulillah [00:01:13–00:01:16] So hari yang ke 10 ni hari Rabu [semak: uncertain words, number or amount] [00:01:16–00:01:19] Kita akan review cara dia closing [semak: uncertain words] [00:01:19–00:01:21] Yang ni lah benda mahal [00:01:21–00:01:22] Waktu ni iklan boleh off [00:01:22–00:01:25] Saya perasan bila kita training team sale [00:01:25–00:01:27] Ataupun apa-apa team sekalipun [00:01:27–00:01:29] Kita jarang bedah balik [00:01:29–00:01:31] Apa yang dia buat, kita kena bedah [semak: uncertain words] [00:01:31–00:01:32] Waktu bedah ni lah yang paling penting [00:01:32–00:01:34] Tak patut lama pun, tak patut [00:01:34–00:01:37] Tak adalah perlu selama-lamanya sambil dia bekerja [semak: uncertain words] [00:01:37–00:01:38] Kita nak kena review tak, biasanya [00:01:38–00:01:41] Macam kita dah belajar tadi, micromanage ni sangat penting [00:01:41–00:01:43] Dekat 2 minggu pertama, ataupun 2 bulan pertama [semak: number or amount] [00:01:43–00:01:45] Kita kena review almost setiap minggu [00:01:45–00:01:47] Jadi kita akan bedah [00:01:47–00:01:47] Maksudnya [00:01:47–00:01:48] Spend 3-4 jam [semak: number or amount] [00:01:48–00:01:49] Buka laptop [00:01:49–00:01:49] Pakai tunjuk [semak: uncertain words] [00:01:49–00:01:51] Tunjuk awak punya WhatsApp [00:01:51–00:01:52] Buka kat skrin ni [00:01:52–00:01:53] Ok yang ni awak reply [semak: uncertain words] [00:01:53–00:01:54] Haa macam tu [00:01:54–00:01:55] Bukannya macam ni ok [00:01:55–00:01:56] Ok tak at least [semak: uncertain words] [00:01:56–00:01:57] Ok [00:01:57–00:01:58] Nah itu bukan review [semak: uncertain words] [00:01:58–00:01:59] Review ni adalah [00:01:59–00:02:00] Kita tunjukkan [00:02:00–00:02:02] Aku bukan bos yang senang [00:02:02–00:02:03] Kena gebang [00:02:03–00:02:03] Kena kencing [00:02:03–00:02:05] Aku akan check balik [00:02:05–00:02:05] Apa kau buat [00:02:05–00:02:07] Tak ada siapa pun boleh [00:02:07–00:02:07] Buat kerja main-main [00:02:07–00:02:09] So kita check sesuatu [semak: uncertain words] [00:02:09–00:02:09] Cuak dia [00:02:09–00:02:10] Menggelupo timsel macam tu [semak: uncertain words] [00:02:10–00:02:12] Bila bos ni [00:02:12–00:02:13] Rebaca satu-satu [00:02:13–00:02:14] Ayat yang dia reply [00:02:14–00:02:15] Dan baca dalam kumpulan [semak: uncertain words] [00:02:15–00:02:17] Contohnya kita ada team 2 orang [semak: uncertain words, number or amount] [00:02:17–00:02:18] Kita baca sahaja je [semak: uncertain words] [00:02:18–00:02:19] Buka kat sini [00:02:20–00:02:21] Okay Ayn eh [semak: uncertain words] [00:02:21–00:02:22] Okay Ayn dah reply [00:02:22–00:02:23] Oh Ayn ni kena betulkan Ayn ni eh [semak: uncertain words] [00:02:25–00:02:27] Seram ni aku untuk next sesi review [semak: uncertain words] [00:02:27–00:02:28] Sebab dia tahu kita akan buka [00:02:28–00:02:30] So waktu mula-mula ni lah [00:02:30–00:02:31] Kita nak set mental toughness [00:02:31–00:02:32] Kalau nak tampar staff [00:02:32–00:02:34] Tampar waktu dia tengah panas [00:02:34–00:02:36] Seminggu pertama kali boleh [00:02:36–00:02:37] Jangan tampar bila dah terlambat [semak: uncertain words] [00:02:37–00:02:40] Dia dah kena racun dengan staff sebelah [00:02:40–00:02:41] Task closing [semak: uncertain words] [00:02:41–00:02:42] Betul sambung lah task closing lagi [semak: uncertain words] [00:02:42–00:02:43] Task closing [00:02:43–00:02:45] test closing, tengok pada hari Jumaat ni. Hari Jumaat [semak: uncertain words] [00:02:45–00:02:47] kita review lagi half day. [semak: uncertain words] [00:02:47–00:02:49] So, maksudnya, ni contoh [00:02:49–00:02:51] example. Minggu pertama [semak: uncertain words] [00:02:51–00:02:53] belajar dulu pasal product knowledge. [00:02:53–00:02:55] Yang ni technical knowledge lah pula ni. Learn closing ni [semak: uncertain words] [00:02:55–00:02:57] technical knowledge. Lepas tu kita suruh [semak: uncertain words] [00:02:57–00:02:59] bagi dia hands on practical. Lepas tu [00:02:59–00:03:01] kita review. Waktu kita review ni pun kita [00:03:01–00:03:02] dah start ajar mungkin tentang [00:03:03–00:03:05] cara untuk reporting knowledge. [00:03:05–00:03:07] Product knowledge, technical knowledge, reporting [00:03:07–00:03:08] knowledge. Kita dah ajar lah kat situ. [00:03:09–00:03:11] Jadi, kita buatlah jadual. Okay. [00:03:11–00:03:13] Contohnya, ini dah minggu pertama. [semak: uncertain words] [00:03:13–00:03:15] ni minggu pertama ni minggu dua kan sebab 14 hari [semak: uncertain words, number or amount] [00:03:15–00:03:17] selepas 14 hari ni dia buat apa [semak: number or amount] [00:03:17–00:03:19] dia cakap dia ok Ayn [semak: uncertain words] [00:03:20–00:03:21] Anas, Abu [00:03:23–00:03:24] semua lah [semak: uncertain words] [00:03:24–00:03:25] kita akan ada [00:03:25–00:03:27] review session setiap hari selasa [00:03:27–00:03:29] kita jumpa minggu depan [00:03:29–00:03:31] so apa yang staff akan terkejut kat situ [semak: uncertain words] [00:03:31–00:03:33] dia akan tahu yang boss aku ni memang akan [00:03:33–00:03:34] review satu-satu [00:03:35–00:03:37] elok pula perform, kadang-kadang hanya [00:03:37–00:03:39] perlukan disiplin je, masalahnya [00:03:39–00:03:41] boss ni lepas, dia lepas semua [00:03:41–00:03:43] dia bagi dekat staff sebelah [00:03:43–00:03:45] tim sebelah, manager, dia tak review [semak: uncertain words] [00:03:45–00:03:46] sedangkan manager tu pun tak ada [00:03:46–00:03:49] disiplin macam ni, so saya sangat suka [00:03:49–00:03:51] bila sesi training, sebab sesi tanda nampak [semak: uncertain words] [00:03:51–00:03:53] even kadang-kadang tim selama pun saya suruh [semak: uncertain words] [00:03:53–00:03:55] join juga training, sebab saya nak dia orang faham [semak: uncertain words] [00:03:56–00:03:57] sebab mungkin ada product knowledge [00:03:57–00:03:59] yang baru, kita kena masukkan, so ini [00:03:59–00:04:01] contoh untuk closer, so kita jumpa pula [00:04:01–00:04:02] dalam contoh yang seterusnya [00:04:02–00:04:03] Cezas [semak: low segment confidence, uncertain words]