14 Days Talent Development Program – Closer Source: https://coachadib.com/module/6ac0c12df041868b3720ca29 Automatic full-length draft. Uncertain wording and figures require review. [00:00:00.620 – 00:00:18.760] 14 hari Talent Development Program – ini contoh untuk Team Closer. Bila saya tunjuk contoh, awak kena bayangkan ini example sahaja. Jangan tiru bulat-bulat. Kalau nak tiru, tiru with your own risk. Sebab ini bukanlah mengkata confirm wajib untuk semua company, tak example sahaja. [00:00:18.760 – 00:00:20.820] Contohnya hari pertama dan hari kedua [00:00:20.820 – 00:00:22.900] Kita dah plan, ok kalau ada staff baru masuk [00:00:22.900 – 00:00:24.740] Kita nak biar dia hafal [00:00:24.740 – 00:00:26.920] Product knowledge sampai termuntah [00:00:26.920 – 00:00:28.040] Sebut macam air [00:00:28.620 – 00:00:30.840] Maksudnya lancar, hari ketiga pula [00:00:30.840 – 00:00:32.900] Kita akan set up kan whatsapp business untuk dia [00:00:32.900 – 00:00:34.840] Dia akan dapat nombor baru, dapat telefon [00:00:34.840 – 00:00:36.700] Sambil tu dia kena hafal lah product knowledge juga [00:00:37.520 – 00:00:38.740] Hari keempat kelima [00:00:38.740 – 00:00:41.100] Kita dah start training intensif, closing script [00:00:41.100 – 00:00:41.900] Kita dah start ajar [00:00:41.900 – 00:00:44.460] Lepas tu berehat dua hari, cuti, satu hari normal [00:00:45.220 – 00:00:47.160] Lepas tu, pada hari keelapan [00:00:47.160 – 00:00:48.920] Kita dah start run X [00:00:48.920 – 00:00:51.100] Maksudnya mungkin dia dah terima leads yang pertama [00:00:51.100 – 00:00:53.140] Lepas dah diajar selama 2 hari [00:00:53.140 – 00:00:55.000] So dia buat test closing [00:00:55.820 – 00:00:56.600] 2 hari [00:00:57.440 – 00:00:59.120] Lepas tu hari yang ke 10 ni pula [00:00:59.120 – 00:01:01.640] Hari ke 10 ni kalau ikut ni hari Rabu [00:01:01.640 – 00:01:03.320] Sebab ni hari Isnin [00:01:03.320 – 00:01:05.440] Selasa, Rabu, Khamis, Jumaat [00:01:05.440 – 00:01:07.780] 8 hari ke 8 ni adalah hari [00:01:08.820 – 00:01:09.340] Isnin [00:01:09.340 – 00:01:11.140] 9 ni pula adalah hari [00:01:12.040 – 00:01:12.560] Selasa [00:01:13.420 – 00:01:13.940] Alhamdulillah [00:01:13.940 – 00:01:16.920] So hari yang ke 10 ni hari Rabu [00:01:16.920 – 00:01:19.400] Kita akan review cara dia closing [00:01:19.400 – 00:01:21.360] Yang ni lah benda mahal [00:01:21.360 – 00:01:22.860] Waktu ni iklan boleh off [00:01:22.860 – 00:01:25.740] Saya perasan bila kita training team sale [00:01:25.740 – 00:01:27.540] Ataupun apa-apa team sekalipun [00:01:27.540 – 00:01:29.720] Kita jarang bedah balik [00:01:29.720 – 00:01:31.220] Apa yang dia buat, kita kena bedah [00:01:31.220 – 00:01:32.920] Waktu bedah ni lah yang paling penting [00:01:32.920 – 00:01:34.940] Tak patut lama pun, tak patut [00:01:34.940 – 00:01:37.120] Tak adalah perlu selama-lamanya sambil dia bekerja [00:01:37.120 – 00:01:38.580] Kita nak kena review tak, biasanya [00:01:38.580 – 00:01:41.100] Macam kita dah belajar tadi, micromanage ni sangat penting [00:01:41.100 – 00:01:43.300] Dekat 2 minggu pertama, ataupun 2 bulan pertama [00:01:43.300 – 00:01:45.200] Kita kena review almost setiap minggu [00:01:45.780 – 00:01:47.040] Jadi kita akan bedah [00:01:47.040 – 00:01:47.320] Maksudnya [00:01:47.320 – 00:01:48.420] Spend 3-4 jam [00:01:48.420 – 00:01:49.200] Buka laptop [00:01:49.200 – 00:01:49.800] Pakai tunjuk [00:01:49.800 – 00:01:51.160] Tunjuk awak punya WhatsApp [00:01:51.160 – 00:01:52.180] Buka kat skrin ni [00:01:52.180 – 00:01:53.700] Ok yang ni awak reply [00:01:53.700 – 00:01:54.380] Haa macam tu [00:01:54.380 – 00:01:55.780] Bukannya macam ni ok [00:01:55.780 – 00:01:56.760] Ok tak at least [00:01:56.760 – 00:01:57.160] Ok [00:01:57.160 – 00:01:58.420] Nah itu bukan review [00:01:58.420 – 00:01:59.980] Review ni adalah [00:01:59.980 – 00:02:00.980] Kita tunjukkan [00:02:00.980 – 00:02:02.700] Aku bukan bos yang senang [00:02:02.700 – 00:02:03.340] Kena gebang [00:02:03.340 – 00:02:03.900] Kena kencing [00:02:03.900 – 00:02:05.000] Aku akan check balik [00:02:05.000 – 00:02:05.540] Apa kau buat [00:02:05.540 – 00:02:07.160] Tak ada siapa pun boleh [00:02:07.160 – 00:02:07.880] Buat kerja main-main [00:02:07.880 – 00:02:09.020] So kita check sesuatu [00:02:09.020 – 00:02:09.720] Cuak dia [00:02:09.720 – 00:02:10.940] Menggelupo timsel macam tu [00:02:10.940 – 00:02:12.340] Bila bos ni [00:02:12.340 – 00:02:13.400] Rebaca satu-satu [00:02:13.400 – 00:02:14.380] Ayat yang dia reply [00:02:14.380 – 00:02:15.860] Dan baca dalam kumpulan [00:02:15.860 – 00:02:17.460] Contohnya kita ada team 2 orang [00:02:17.460 – 00:02:18.440] Kita baca sahaja je [00:02:18.440 – 00:02:19.460] Buka kat sini [00:02:20.020 – 00:02:21.040] Okay Ayn eh [00:02:21.040 – 00:02:22.140] Okay Ayn dah reply [00:02:22.140 – 00:02:23.800] Oh Ayn ni kena betulkan Ayn ni eh [00:02:25.360 – 00:02:27.180] Seram ni aku untuk next sesi review [00:02:27.180 – 00:02:28.400] Sebab dia tahu kita akan buka [00:02:28.400 – 00:02:30.220] So waktu mula-mula ni lah [00:02:30.220 – 00:02:31.600] Kita nak set mental toughness [00:02:31.600 – 00:02:32.920] Kalau nak tampar staff [00:02:32.920 – 00:02:34.680] Tampar waktu dia tengah panas [00:02:34.680 – 00:02:36.000] Seminggu pertama kali boleh [00:02:36.000 – 00:02:37.700] Jangan tampar bila dah terlambat [00:02:37.700 – 00:02:40.060] Dia dah kena racun dengan staff sebelah [00:02:40.060 – 00:02:41.360] Task closing [00:02:41.360 – 00:02:42.720] Betul sambung lah task closing lagi [00:02:42.720 – 00:02:43.520] Task closing [00:02:43.520 – 00:02:45.740] test closing, tengok pada hari Jumaat ni. Hari Jumaat [00:02:45.740 – 00:02:47.160] kita review lagi half day. [00:02:47.700 – 00:02:49.540] So, maksudnya, ni contoh [00:02:49.540 – 00:02:51.220] example. Minggu pertama [00:02:51.220 – 00:02:53.020] belajar dulu pasal product knowledge. [00:02:53.300 – 00:02:55.260] Yang ni technical knowledge lah pula ni. Learn closing ni [00:02:55.260 – 00:02:57.440] technical knowledge. Lepas tu kita suruh [00:02:57.440 – 00:02:59.360] bagi dia hands on practical. Lepas tu [00:02:59.360 – 00:03:01.420] kita review. Waktu kita review ni pun kita [00:03:01.420 – 00:03:02.860] dah start ajar mungkin tentang [00:03:03.400 – 00:03:05.540] cara untuk reporting knowledge. [00:03:05.840 – 00:03:07.400] Product knowledge, technical knowledge, reporting [00:03:07.400 – 00:03:08.740] knowledge. Kita dah ajar lah kat situ. [00:03:09.300 – 00:03:11.460] Jadi, kita buatlah jadual. Okay. [00:03:11.820 – 00:03:13.120] Contohnya, ini dah minggu pertama. [00:03:13.520 – 00:03:15.500] ni minggu pertama ni minggu dua kan sebab 14 hari [00:03:15.500 – 00:03:17.180] selepas 14 hari ni dia buat apa [00:03:17.180 – 00:03:19.420] dia cakap dia ok Ayn [00:03:20.400 – 00:03:21.440] Anas, Abu [00:03:23.520 – 00:03:24.260] semua lah [00:03:24.840 – 00:03:25.860] kita akan ada [00:03:25.860 – 00:03:27.580] review session setiap hari selasa [00:03:27.580 – 00:03:29.020] kita jumpa minggu depan [00:03:29.640 – 00:03:31.580] so apa yang staff akan terkejut kat situ [00:03:31.580 – 00:03:33.620] dia akan tahu yang boss aku ni memang akan [00:03:33.620 – 00:03:34.580] review satu-satu [00:03:35.260 – 00:03:37.440] elok pula perform, kadang-kadang hanya [00:03:37.440 – 00:03:39.440] perlukan disiplin je, masalahnya [00:03:39.440 – 00:03:41.480] boss ni lepas, dia lepas semua [00:03:41.480 – 00:03:43.120] dia bagi dekat staff sebelah [00:03:43.120 – 00:03:45.240] tim sebelah, manager, dia tak review [00:03:45.240 – 00:03:46.960] sedangkan manager tu pun tak ada [00:03:46.960 – 00:03:49.200] disiplin macam ni, so saya sangat suka [00:03:49.200 – 00:03:51.140] bila sesi training, sebab sesi tanda nampak [00:03:51.140 – 00:03:53.160] even kadang-kadang tim selama pun saya suruh [00:03:53.160 – 00:03:55.320] join juga training, sebab saya nak dia orang faham [00:03:56.020 – 00:03:57.320] sebab mungkin ada product knowledge [00:03:57.320 – 00:03:59.200] yang baru, kita kena masukkan, so ini [00:03:59.200 – 00:04:01.240] contoh untuk closer, so kita jumpa pula [00:04:01.240 – 00:04:02.660] dalam contoh yang seterusnya [00:04:02.660 – 00:04:03.460] Cezas