Product Knowledge → Technical Knowledge → Reporting Knowledge Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:01–00:00:22] 3 flow nak develop talent. Sebab saya dah develop banyak sangat talent dan banyak talent yang saya dah gagalkan. Maksudnya saya yang gagal lah sebagai bos. Lebih daripada 400 orang saya dah hire, dah resign dan macam-macam lah kisah berlaku. Saya dah interview lebih-lebih seribu orang. Saya perasan bila kita nak develop talent, kita kena leluh diri 3 fasa ni. First sekali adalah dipanggil sebagai Product Knowledge. [semak: uncertain words, number or amount] [00:00:23–00:00:30] Maksudnya, kita jangan ajar lagi pasal benda-benda teknik nak closing ke, teknik nak buat video FYP ke. [00:00:31–00:00:36] Tak kisahlah admin ke, sale ke, operation ke, account ke, apa ke. [00:00:36–00:00:40] Product knowledge ni, the whole company kena hafal sampai termuntah. [00:00:40–00:00:41] Lagi-lagi budak sale. [00:00:42–00:00:45] So, sebelum kita ajar apa-apa, ajar dulu pasal product. [00:00:45–00:00:49] So, that's why setiap company kalau boleh, wujudkan simple guideline pasal product knowledge. [00:00:49–00:00:51] Kalau tak ada pun bagi je lah website [00:00:51–00:00:52] Rujukan ke apa ke [semak: uncertain words] [00:00:52–00:00:53] Kayak awak study benda ni [semak: uncertain words] [00:00:53–00:00:55] Dan product knowledge ni [semak: uncertain words] [00:00:55–00:00:57] Kita kena update yang paling latest lah [00:00:57–00:00:59] So itu adalah flow yang pertama [semak: uncertain words] [00:01:00–00:01:00] Flow yang kedua [00:01:00–00:01:02] Biasanya product knowledge ni eh [00:01:02–00:01:02] Kalau saya lah [00:01:02–00:01:05] Dalam sekitar satu hari ke tiga hari [semak: uncertain words] [00:01:05–00:01:06] Dia kena hafal [00:01:07–00:01:08] Kalau product kita simple [semak: uncertain words] [00:01:08–00:01:09] Mungkin sehari dah boleh hafal lah [00:01:09–00:01:10] Ataupun tiga hari [00:01:10–00:01:11] Ada setengah situasi [00:01:11–00:01:12] Seminggu product knowledge [00:01:12–00:01:13] Mungkin kita jual barang mahal [00:01:13–00:01:15] Contohnya jual kereta Alphard by Fire [semak: uncertain words] [00:01:15–00:01:16] Ingat senang ke nak hafal [00:01:16–00:01:17] The whole spec Alphard [00:01:18–00:01:19] AGH40 baru [semak: number or amount] [00:01:19–00:01:20] Bagai apa-bagai semua tu [semak: uncertain words] [00:01:20–00:01:21] So that's why [00:01:21–00:01:22] Product knowledge ni [00:01:22–00:01:23] Dia kena hafal macam air [00:01:23–00:01:24] Kena sebut tu [00:01:24–00:01:26] Kalau awak buat company travel [00:01:26–00:01:27] Pergi ke Yunan, China [00:01:27–00:01:29] Yunan, Yunan, Yunan [00:01:29–00:01:30] Sebut tak betul tak boleh [00:01:30–00:01:31] So kena [00:01:31–00:01:32] Product knowledge ni [00:01:32–00:01:33] Kena master [00:01:33–00:01:35] Next kita akan hantar pula [00:01:35–00:01:36] Kita akan ajar dia pula [00:01:36–00:01:37] Tentang technical knowledge [00:01:37–00:01:39] Technical knowledge ni adalah [00:01:39–00:01:41] Cara macam mana nak edit [00:01:41–00:01:42] Ni adalah how [00:01:42–00:01:44] Yang product ni adalah [00:01:44–00:01:44] What [00:01:44–00:01:46] Apa yang kita nak jual [semak: uncertain words] [00:01:46–00:01:47] Yang ni pula [00:01:47–00:01:49] macam mana nak jual benda tu, lain [00:01:49–00:01:51] beza eh, technical knowledge ni contohnya [semak: uncertain words] [00:01:51–00:01:53] macam mana nak edit video, macam mana [00:01:53–00:01:55] nak isi accounting punya software [00:01:55–00:01:56] macam mana kita nak [00:01:56–00:01:59] buat video tu FYP, editing ke [00:01:59–00:02:01] dia adalah technical, technique macam mana [00:02:01–00:02:02] nak closing, macam mana nak [00:02:02–00:02:05] shoot video, edit video, nak update [00:02:05–00:02:07] dekat website macam ni, so technical knowledge [00:02:07–00:02:09] ni bila kita nak ajar, kebiasaannya [00:02:09–00:02:11] pun ambil masa yang agak lama juga [00:02:11–00:02:13] product knowledge ni mungkin 1, 2, 3 [semak: number or amount] [00:02:13–00:02:15] hari ataupun seminggu, technical knowledge [00:02:15–00:02:17] ni kadang-kadang seminggu ke 2 [semak: number or amount] [00:02:17–00:02:19] minggu kita nak ajar. Dan cara nak ajar [00:02:19–00:02:21] technical knowledge ni, katakanlah awak tak ada SOP. [00:02:21–00:02:23] Sebab kadang-kadang bagi saya lah [00:02:23–00:02:24] SOP ni pun overrated. [00:02:25–00:02:26] Tahu tak maksud overrated? [00:02:27–00:02:28] Di over-overkan sangat. [00:02:29–00:02:31] Sebab saya dah pernah buat dah pun SOP bertulis [00:02:31–00:02:32] siap dengan screenshot bagi apa semua. [semak: uncertain words] [00:02:33–00:02:35] Lelah tak function juga. Sebab SOP tu [00:02:35–00:02:37] sekejap je outdated. SOP tu [00:02:37–00:02:39] dibina bila? 3 bulan lepas, 6 bulan [semak: number or amount] [00:02:39–00:02:41] lepas. SOP yang 6 bulan lepas dah tak [semak: number or amount] [00:02:41–00:02:43] jadi dah. Kadang-kadang kita ni berubah [00:02:43–00:02:45] setiap minggu SOP. So that's why [00:02:45–00:02:47] paling senang nak ajar technical knowledge ni [00:02:47–00:02:48] Duduk sebelah dengan dia [00:02:48–00:02:49] Kau buka laptop [semak: uncertain words] [00:02:49–00:02:50] Aku buka laptop [00:02:50–00:02:51] Ini TV [00:02:51–00:02:51] Dah [00:02:51–00:02:52] Aku ajar kau terus [00:02:53–00:02:54] Dan ajar tu pula [00:02:54–00:02:55] Bukan ajar apa [00:02:55–00:02:56] Terus buat on the spot [00:02:56–00:02:57] Cuba key in [00:02:57–00:02:58] Cuba masuk [00:02:58–00:02:59] This may demo [semak: uncertain words] [00:02:59–00:03:01] Yang real demo terus tau [semak: uncertain words] [00:03:01–00:03:02] So that's why kadang-kadang [00:03:02–00:03:03] Kita duduk over-over [semak: uncertain words] [00:03:03–00:03:04] Oh ni kau tak ada SOP lah [semak: uncertain words] [00:03:04–00:03:04] Tak ada tak [semak: uncertain words] [00:03:04–00:03:06] SOP tak penting [00:03:06–00:03:06] Yang penting training [00:03:06–00:03:08] Kalau training betul [00:03:08–00:03:09] Tak ada SOP [00:03:09–00:03:09] Tak ada masalah [semak: uncertain words] [00:03:09–00:03:11] Ini SOP padu [00:03:11–00:03:13] Kau bagilah satu file PDF [00:03:13–00:03:14] Tapi tak ada training [semak: uncertain words] [00:03:14–00:03:15] Tak guna juga [00:03:15–00:03:16] So that's why [00:03:16–00:03:16] Technical knowledge ni [semak: uncertain words] [00:03:16–00:03:18] yang penting bukannya SOP. Tapi yang penting [semak: uncertain words] [00:03:18–00:03:21] adalah sesi training. Hands on. Buat [00:03:21–00:03:23] terus. Bukannya dalam bilik meeting. Borak [00:03:23–00:03:24] borak borak. Borak tak ada apa. [semak: uncertain words] [00:03:24–00:03:26] Kena buka laptop. Training kena buka laptop. [00:03:27–00:03:28] Dua-dua buka laptop. Bukannya duduk. [00:03:28–00:03:30] Jadi, nanti [00:03:31–00:03:32] kalau nak edit video FYP tu [semak: uncertain words] [00:03:32–00:03:34] buat dia macam lawa sikit. Lepas tu [semak: uncertain words] [00:03:34–00:03:37] buat. Tak ada lah. Buka terus [semak: uncertain words] [00:03:37–00:03:39] laptop. Buka terus TikTok. Ni nampak [00:03:39–00:03:40] ni hook dia bagus. Kalau aku tengok [semak: uncertain words] [00:03:40–00:03:42] kita mesti edit. Mesti kena ada macam ni. Kita cuba [semak: uncertain words] [00:03:42–00:03:44] edit sekarang. Itu baru betul. [semak: uncertain words] [00:03:44–00:03:46] Dan last but not least [semak: uncertain words] [00:03:46–00:03:48] Nombor tiga adalah reporting knowledge [00:03:48–00:03:50] Ini ada tiga knowledge berbeza [semak: uncertain words] [00:03:50–00:03:52] Apa itu reporting knowledge? [00:03:53–00:03:54] Lepas dah hafal [00:03:54–00:03:56] Hasnah product, lepas dah [semak: uncertain words] [00:03:56–00:03:58] Mahir tentang technical [00:03:58–00:04:00] Nak deliver the best [00:04:00–00:04:01] Result [00:04:02–00:04:04] Kenalah showcase the result [00:04:04–00:04:05] Kenalah buktikan result tu [00:04:05–00:04:07] So dia kena report dengan kita [00:04:07–00:04:08] Report ni pula ada tiga biasanya [00:04:08–00:04:11] Daily report, weekly report, monthly report [00:04:11–00:04:12] Ada tiga jenis report [00:04:12–00:04:15] Report harian ni biasanya dihantar dalam WhatsApp [00:04:15–00:04:16] Yes, WhatsApp [semak: uncertain words] [00:04:17–00:04:20] Memang kadang-kadang tim suka buat hantar dalam spreadsheet [semak: uncertain words] [00:04:20–00:04:21] Tapi saya personally lah [00:04:21–00:04:23] Walaupun saya dah ada company yang buat saya sejuta, dua juta [00:04:23–00:04:26] Saya suka reporting yang real [00:04:26–00:04:30] Maksudnya saya nak WhatsApp report setiap hari pukul 4 [semak: uncertain words, number or amount] [00:04:30–00:04:31] Setiap hari pukul 3 [semak: number or amount] [00:04:31–00:04:32] Setiap hari pukul 1 [semak: number or amount] [00:04:32–00:04:33] So hantar je lah [00:04:33–00:04:36] Dan report WhatsApp ni biasanya dia report yang light-light [00:04:36–00:04:37] Yang simple simple [semak: uncertain words] [00:04:37–00:04:38] Maksudnya dia nak buat pun sekejap je [00:04:38–00:04:39] 2, 3, 4 minit pun [semak: number or amount] [00:04:39–00:04:41] Takkanlah report pun tak ada nak buat [00:04:41–00:04:43] Bukan yang nak kena buka laptop ke apa [00:04:43–00:04:43] Dia just kira-kira tu [00:04:43–00:04:44] Okay, sambil report [semak: uncertain words] [00:04:44–00:04:46] So, kita ada daily report [00:04:46–00:04:47] Itu just kita nak check [00:04:47–00:04:48] Dia on track ke tak [00:04:48–00:04:49] Kadang-kadang kita tak baca [00:04:49–00:04:49] Report tu [semak: uncertain words] [00:04:49–00:04:50] Tapi dia sendiri [00:04:50–00:04:51] Dia perlukan [00:04:51–00:04:52] Moment sekejap [semak: uncertain words] [00:04:52–00:04:54] Untuk nak tengok balik [00:04:54–00:04:55] Apa yang aku dah buat hari ni [00:04:56–00:04:57] Saya berikan [semak: uncertain words] [00:04:57–00:04:58] Pak hantar report dah [semak: uncertain words] [00:04:58–00:04:59] Dalam grup WhatsApp ke [semak: uncertain words] [00:04:59–00:05:00] Hantar directly [semak: uncertain words] [00:05:00–00:05:02] Kepada kita secara personal ke [semak: uncertain words] [00:05:02–00:05:04] So, nombor dua pula adalah [00:05:04–00:05:05] Weekly report [00:05:05–00:05:06] Weekly report ni biasa [00:05:06–00:05:07] Dia hantar pada hari Senin [semak: uncertain words] [00:05:08–00:05:09] Maksudnya [00:05:09–00:05:10] Dia akan hantar report [semak: uncertain words] [00:05:10–00:05:10] Minggu lepas [00:05:10–00:05:12] minggu lepas ni report [00:05:12–00:05:14] di sini Selasa, Rabu, Khamis, Sabtu [semak: uncertain words] [00:05:14–00:05:16] dia akan hantar report minggu lepas 7 hari [semak: number or amount] [00:05:16–00:05:18] so dia akan isi [semak: uncertain words] [00:05:18–00:05:19] dan report hari di sini ni heavy sikit [semak: uncertain words] [00:05:19–00:05:22] biasanya report hari di sini ni kena isi dalam sistem [00:05:22–00:05:24] yes, barulah kita masuk dalam spreadsheet ke [00:05:24–00:05:26] mana-mana sistem communication [00:05:26–00:05:27] select, Trello [00:05:28–00:05:30] click up ke, mana-mana lah sistem awak pakai [semak: uncertain words] [00:05:31–00:05:32] lepas tu kita ada pula [00:05:32–00:05:34] monthly report, monthly report ni [semak: uncertain words] [00:05:34–00:05:36] pula biasanya diminta sebelum [00:05:36–00:05:38] bayaran gaji, sebab kita nak kira [00:05:38–00:05:40] commission, so biasanya [00:05:40–00:05:41] monthly report ni [00:05:41–00:05:42] diminta [00:05:42–00:05:43] pada sekitar [00:05:43–00:05:44] cut off time [00:05:44–00:05:44] kita panggil [00:05:44–00:05:45] 25 hari bulan ke [semak: uncertain words, number or amount] [00:05:46–00:05:46] ataupun [00:05:46–00:05:47] 30 [semak: number or amount] [00:05:47–00:05:48] 31 hari bulan ni [semak: uncertain words, number or amount] [00:05:48–00:05:49] dia kena key in [00:05:49–00:05:50] sebab kalau dia tak key in [semak: uncertain words] [00:05:50–00:05:51] macam mana kita nak kira [00:05:51–00:05:52] dia punya report [00:05:52–00:05:52] ataupun mungkin [00:05:52–00:05:53] 1 hari bulan [semak: number or amount] [00:05:53–00:05:54] sebab kita nak [00:05:54–00:05:55] ambil bulan lepas punya [00:05:55–00:05:56] macam contoh [00:05:56–00:05:57] ada setiap company [semak: uncertain words] [00:05:57–00:05:57] dia buat [00:05:57–00:05:58] pembayaran commission [semak: uncertain words] [00:05:58–00:06:00] pada 5 hari bulan [semak: number or amount] [00:06:00–00:06:00] dia delaykan [00:06:00–00:06:01] bayar commission [00:06:01–00:06:02] gaji basic masuk [00:06:02–00:06:02] 1 hari bulan [semak: number or amount] [00:06:02–00:06:03] commission masuk [00:06:03–00:06:04] pada 5 hari bulan [semak: number or amount] [00:06:04–00:06:04] sebab apa? [00:06:05–00:06:06] sebab dia cut off [00:06:06–00:06:07] 1 hari bulan [semak: number or amount] [00:06:07–00:06:08] so that dia boleh kira [00:06:08–00:06:09] yang bulan lepas punya commission [00:06:09–00:06:10] So, senang kat situ [00:06:10–00:06:11] 1 sampai 31 [semak: uncertain words, number or amount] [00:06:11–00:06:14] Bulan depannya baru bayar commission [semak: uncertain words] [00:06:14–00:06:15] Pada 5 hari bulan [semak: number or amount] [00:06:15–00:06:16] So, delay dah 5 hari je lah [semak: uncertain words, number or amount] [00:06:16–00:06:17] Tak adalah lambat sangat [00:06:17–00:06:18] So, ini adalah [00:06:18–00:06:20] 3 jenis flow [semak: number or amount] [00:06:20–00:06:22] Ataupun cara untuk develop team [00:06:22–00:06:24] Pertama, develop dulu [00:06:24–00:06:25] Product knowledge mastery [00:06:25–00:06:27] Pastikan dia nak temuntah [00:06:27–00:06:28] Hafal produk macam orang gila [00:06:28–00:06:30] Temuntah [00:06:30–00:06:30] Memang temuntah [00:06:30–00:06:32] Memang kena temuntah [00:06:32–00:06:32] Cuba sebut [00:06:32–00:06:33] Cuba sebut [00:06:33–00:06:35] Kalau saya train product knowledge ni [00:06:35–00:06:37] Saya akan buat role play [00:06:38–00:06:38] cuba cerita [semak: uncertain words] [00:06:38–00:06:39] pasal produk [00:06:40–00:06:40] ok [semak: uncertain words] [00:06:40–00:06:41] Ayn pula [semak: uncertain words] [00:06:41–00:06:41] ok Ayn [00:06:41–00:06:42] SP yang pasal produk [semak: uncertain words] [00:06:42–00:06:43] apa USP kita [00:06:43–00:06:44] ok [00:06:44–00:06:45] USP kita [00:06:45–00:06:46] pertama kita ni [00:06:46–00:06:46] ok kenapa [00:06:46–00:06:47] kawasan nak beli kita [semak: uncertain words] [00:06:47–00:06:48] ok kita [00:06:48–00:06:49] sebenarnya ada sediakan [00:06:49–00:06:49] 5 jenis PK [semak: uncertain words, number or amount] [00:06:49–00:06:50] dia kena bercerita [00:06:50–00:06:51] ok next [00:06:51–00:06:52] technical knowledge [00:06:52–00:06:53] bukan laptop [00:06:53–00:06:54] product knowledge [00:06:54–00:06:54] tak ada masalah [semak: uncertain words] [00:06:54–00:06:56] kita tengok [00:06:56–00:06:57] YouTube ke [semak: uncertain words] [00:06:57–00:06:58] dia kena study [00:06:58–00:06:58] buat research [00:06:58–00:06:58] semua [semak: uncertain words] [00:06:58–00:07:00] so technical knowledge ni pula [00:07:00–00:07:01] adalah technical how to [00:07:02–00:07:03] reporting ni pula [00:07:03–00:07:03] adalah [00:07:03–00:07:04] showcase [00:07:04–00:07:05] apa yang dia dah buat [00:07:05–00:07:06] buktikan [00:07:06–00:07:08] So kalau hilang salah satu ni [semak: uncertain words] [00:07:08–00:07:09] Tempang lah training kita [00:07:09–00:07:11] Tempang lah cara nak develop tu [00:07:11–00:07:13] Sebab tak ada product knowledge [00:07:13–00:07:14] Macam mana nak deliver technical [00:07:14–00:07:14] Impossible [semak: uncertain words] [00:07:14–00:07:16] Kalau ada product knowledge [00:07:16–00:07:17] Tak ada technical pula [semak: uncertain words] [00:07:17–00:07:18] Ibarat staff ni [00:07:18–00:07:19] Kena tebas lalang sendiri [00:07:19–00:07:21] Kita akan bazirkan masa dia [00:07:21–00:07:23] 3 bulan cuba cari jalan sendiri [semak: uncertain words, number or amount] [00:07:23–00:07:25] Padahal company dah R&D dah settle dah [semak: uncertain words] [00:07:25–00:07:27] Cuma kita je lupa nak duduk sebelah dia [00:07:27–00:07:29] Beritahu yang sebenarnya ada shortcut [00:07:29–00:07:30] Kita tunjuk shortcut [semak: uncertain words] [00:07:30–00:07:31] Reporting ni pula [00:07:31–00:07:33] Kita nak tahu dia ni buat kerja tak buat kerja [00:07:33–00:07:35] Waktu probation ni tak lama [00:07:35–00:07:36] 2 bulan je [semak: number or amount] [00:07:36–00:07:38] Nak tahulah dia ni okey ke, tak okey ke [semak: uncertain words] [00:07:38–00:07:40] Kena stay ke, kena ke buang ke, one later ke [semak: uncertain words] [00:07:40–00:07:41] So, semua dia boleh report [semak: uncertain words] [00:07:41–00:07:43] Dan report mula-mula kita bagi daily report [00:07:43–00:07:45] Lepas tu kita update kepada weekly report [00:07:45–00:07:46] Lepas tu kepada monthly report [00:07:46–00:07:50] So, ini adalah 3 flow untuk develop talent [semak: number or amount] [00:07:50–00:07:51] Jumpa dalam video selanjutnya [00:07:52–00:07:52] Terima kasih [semak: uncertain words]