Whatsapp Commission Part 1 Draf transkrip automatik penuh. Pembetulan istilah berdasarkan sumber direkodkan secara berasingan; tanda semakan menunjukkan perkataan yang perlu diperiksa. [00:00:00–00:00:25] Template Commission WhatsApp. Okey. Macam mana kita nak buat commission untuk WhatsApp? Ini contoh je eh. Saya bila saya tunjuk ni saya sebesar lah. Ada orang ingat ni jawapan. Ni bukan jawapan. Kalau tengok kat sini pun ada 4 level. Sebab tu saya cakap nak buat 3 level boleh. Nak buat 4 level boleh. 5 level boleh. Tapi itu adalah range yang saya cadangkan. Kalau 2 level sikit sangat. 3 level okey lah. 3 ke 5 level. Ini contoh 4 level eh. [semak: uncertain words, number or amount] [00:00:25–00:00:30] So, bayangkan kita ada commission quantity, quality dan consistency [semak: uncertain words] [00:00:30–00:00:32] So, ini kita ada belajar sebelum ni [semak: uncertain words] [00:00:32–00:00:33] Yang mana kita dah faham [semak: uncertain words] [00:00:33–00:00:37] Yang commission ni dia kalau boleh nak ada combination ketiga-ketiga [semak: uncertain words] [00:00:37–00:00:38] Tapi wajib pakai semua ke? [00:00:38–00:00:38] Tak [00:00:38–00:00:40] Tak wajib pun pakai semua [00:00:40–00:00:42] Sebab kita dah faham [00:00:42–00:00:44] Jika basic tinggi, commission rendah [00:00:44–00:00:46] Jika basic rendah, commission tinggi [00:00:46–00:00:50] Dan commission quantity, quality, consistency ni ikut business [00:00:50–00:00:51] Kadang-kadang ada yang sesuai [00:00:51–00:00:52] Kadang-kadang ada yang tak sesuai [00:00:52–00:00:54] Sebab tu saya tak paksa awak untuk buat benda ni [00:00:54–00:00:56] Ikut situasi [00:00:56–00:00:58] Dan benda yang paling penting [semak: uncertain words] [00:00:58–00:00:59] Boleh congak [00:00:59–00:01:00] Senang nak hafal [00:01:00–00:01:01] Tak mustahil lah [00:01:01–00:01:02] Ni adalah hukum alam dia [semak: uncertain words] [00:01:02–00:01:02] Jadi kita tengok kat sini [00:01:02–00:01:05] Commission quality ni [00:01:05–00:01:06] Quantity [00:01:06–00:01:07] Kita start dengan quantity dululah [00:01:07–00:01:08] Okay [semak: uncertain words] [00:01:08–00:01:09] Commission quantity ni [semak: uncertain words] [00:01:09–00:01:10] Contohnya [00:01:10–00:01:10] Team sale kita [semak: uncertain words] [00:01:10–00:01:12] Closing rate dia 10% [semak: number or amount] [00:01:12–00:01:13] Apa maksud closing rate? [00:01:14–00:01:15] 100 WhatsApp masuk [semak: uncertain words, number or amount] [00:01:15–00:01:17] Berapa percent yang dia close [semak: uncertain words] [00:01:17–00:01:19] Ini kita ambil average selama sebulan [00:01:19–00:01:21] Contohnya sebulan kita supply kat dia [semak: uncertain words] [00:01:21–00:01:22] 1000 leads [semak: number or amount] [00:01:22–00:01:23] Daripada 1000 leads ni [semak: number or amount] [00:01:23–00:01:24] Dia close 100 customer [semak: uncertain words, number or amount] [00:01:24–00:01:25] Dan [semak: uncertain words] [00:01:25–00:01:27] Satu customer [00:01:27–00:01:28] Harga produk tu [00:01:28–00:01:29] RM50 [semak: number or amount] [00:01:29–00:01:30] So RM50 [semak: number or amount] [00:01:30–00:01:31] Darah dengan RM100 [semak: uncertain words, number or amount] [00:01:31–00:01:32] Dapat [00:01:32–00:01:33] RM50 [semak: number or amount] [00:01:33–00:01:34] RM500 [semak: number or amount] [00:01:34–00:01:35] RM5000 [semak: number or amount] [00:01:35–00:01:36] Contohnya [00:01:36–00:01:37] So dapat lah sale RM5000 [semak: uncertain words, number or amount] [00:01:38–00:01:38] Sebulan [00:01:38–00:01:39] Sikit sangat lah tu kan [00:01:39–00:01:40] So maksudnya [00:01:40–00:01:41] Tak boleh lah [00:01:41–00:01:42] Sebulan bagi [00:01:43–00:01:43] RM1000 [semak: number or amount] [00:01:43–00:01:45] Tak boleh lah [00:01:45–00:01:46] Sikit sangat lah tu kan [00:01:46–00:01:47] So kenalah bagi mungkin [00:01:47–00:01:49] RM10,000 sebulan [semak: number or amount] [00:01:49–00:01:50] Baru dah dapat sale sedap sikit [00:01:50–00:01:51] RM50,000 [semak: number or amount] [00:01:51–00:01:52] Atau RM3000 [semak: number or amount] [00:01:52–00:01:53] Macam tu [semak: uncertain words] [00:01:53–00:01:58] So katakanlah closing rate 10% kita bagi dia 1 unit [semak: uncertain words, number or amount] [00:01:58–00:02:00] Unit ni pun dia terpulang [semak: uncertain words] [00:02:00–00:02:06] Ada setengah orang dia bagi level 1 ni berapa persen daripada sale pun boleh juga [semak: uncertain words, number or amount] [00:02:06–00:02:07] Sebab tu saya cakap ni contohnya [00:02:07–00:02:16] Saya nak cakap yang untuk whatsapp ni biasanya commission quantity adalah based on berapa banyak sale yang dia buat [semak: uncertain words] [00:02:16–00:02:19] Boleh jadi berapa banyak sale tu daripada unit [00:02:19–00:02:21] Boleh jadi daripada sale tu sendiri [00:02:21–00:02:27] Kita cakap kat sini contohnya below daripada RM210,000 [semak: uncertain words, number or amount] [00:02:27–00:02:29] Contohnya below RM5,000 level 1 [semak: number or amount] [00:02:29–00:02:31] Atas RM5,000 level 2 [semak: number or amount] [00:02:31–00:02:34] Atas RM10,000 level 3 [semak: number or amount] [00:02:34–00:02:36] Atas RM20,000 level 4 [semak: number or amount] [00:02:36–00:02:39] Ataupun bawah RM100,000 level 1 [semak: number or amount] [00:02:39–00:02:40] Atas RM100,000 level 2 [semak: number or amount] [00:02:40–00:02:43] Atas RM200,000 jadi macam tu [semak: uncertain words, number or amount] [00:02:43–00:02:47] So that's why unit ke sale ke dia terpulang [00:02:47–00:02:49] Satu grup mungkin satu grup [00:02:49–00:02:51] sebijik rumah boleh main kuanti rumah [semak: uncertain words] [00:02:51–00:02:53] so dia biasanya mesti kena ada [semak: uncertain words] [00:02:53–00:02:55] some kind of benchmark [00:02:55–00:02:57] unit ataupun sale [00:02:58–00:02:59] ataupun scan-scan [semak: uncertain words] [00:02:59–00:03:01] dan belah kanan ni pula kita boleh bagi [00:03:01–00:03:03] by fixed amount macam ni [00:03:03–00:03:05] fixed amount lah kosong [00:03:05–00:03:08] 1 ringgit, 2 ringgit, 4 ringgit [semak: uncertain words, number or amount] [00:03:08–00:03:09] ataupun kita boleh bagi dalam bentuk [00:03:09–00:03:11] percent contohnya [00:03:11–00:03:13] sale atas [00:03:14–00:03:15] RM300,000 [semak: number or amount] [00:03:15–00:03:17] kita bagi dia 2% pun boleh juga [semak: number or amount] [00:03:18–00:03:21] So, kini adalah commission quantity [semak: uncertain words] [00:03:21–00:03:23] Jadi, berapa income dia dapat? [semak: uncertain words] [00:03:23–00:03:25] Contohnya, kalau dia dapat 100 unit [semak: number or amount] [00:03:25–00:03:28] 1 ringgit dia dapat dah 100 ringgit kat sini [semak: uncertain words, number or amount] [00:03:28–00:03:28] Betul tak? [00:03:30–00:03:31] Kalau dia dapat 300 unit terjual [semak: number or amount] [00:03:31–00:03:33] 300 unit darat dengan 2 ringgit [semak: number or amount] [00:03:33–00:03:34] Dapat 600 ringgit [semak: number or amount] [00:03:35–00:03:37] Kalau dia dapat 500 unit terjual [semak: number or amount] [00:03:37–00:03:38] Darat dengan 4 ringgit [semak: number or amount] [00:03:38–00:03:39] Dia dapatlah 2 ribu ringgit [semak: number or amount] [00:03:39–00:03:41] So, benda ni kita dah tak faham [semak: uncertain words] [00:03:41–00:03:42] Mindset kita macam tadi [00:03:43–00:03:44] Benda ni tak ada right and wrong [00:03:44–00:03:45] Awak yang kena design sendiri [00:03:45–00:03:47] berdasarkan kesesuaian [00:03:47–00:03:49] bisnes awak. Sebab tu bila orang kata [00:03:49–00:03:51] nak design sistem commission ni senang susah [semak: uncertain words] [00:03:51–00:03:53] saya sebenarnya jawab agak susah [semak: uncertain words] [00:03:53–00:03:55] dan dia perlukan adjustment. Mungkin [semak: uncertain words] [00:03:55–00:03:57] commission pertama kita tengok impact dia [00:03:57–00:03:59] tak ok. Sebab tu commission ni kita try 2 bulan je [semak: uncertain words, number or amount] [00:03:59–00:04:01] maksimum pun 3 bulan [semak: number or amount] [00:04:01–00:04:03] bulan pertama adjustment. Bulan kedua tu [00:04:03–00:04:05] sepatutnya dah ada impact yang positif [00:04:05–00:04:07] kalau commission tu kita set up dia [semak: uncertain words] [00:04:07–00:04:09] dalam masa 2 bulan tak ada impact positif [semak: number or amount] [00:04:09–00:04:11] tukar commission lain. Mungkin [00:04:11–00:04:13] bukan unit. Mungkin bagi sale. Mungkin macam tu [semak: uncertain words] [00:04:13–00:04:15] that's why commission ni tak nak masuk dalam [00:04:15–00:04:17] offer later. Offer later kan adalah [semak: uncertain words] [00:04:17–00:04:19] agreement paling agung. [00:04:20–00:04:21] Sejil lahir dia. [semak: uncertain words] [00:04:21–00:04:23] So, tak nak letak kat situ. So, kita letak [00:04:23–00:04:24] kat dalam [semak: uncertain words] [00:04:26–00:04:27] company, apa, [00:04:27–00:04:29] handbook, staff handbook boleh. Kita panggil [00:04:29–00:04:31] commission handbook boleh letak macam mana. [semak: uncertain words] [00:04:31–00:04:33] Itu yang pertama, quantity. Yang kedua pula adalah [semak: uncertain words] [00:04:33–00:04:35] quality. Kualiti ni pula [00:04:35–00:04:37] apa? Daripada [00:04:37–00:04:39] 10%, dia naik jadi 20%. Maksudnya [semak: number or amount] [00:04:39–00:04:41] dia double efficiency dia. Daripada [semak: uncertain words] [00:04:41–00:04:43] 10%, 10% ni maksudnya [semak: number or amount] [00:04:43–00:04:45] 100 orang WhatsApp, 10 close. [semak: number or amount] [00:04:45–00:04:48] Tapi kalau kita tengok sebulan tu [00:04:48–00:04:50] Katalah ada 5,000 leads [semak: uncertain words, number or amount] [00:04:50–00:04:52] Patutnya 5,000 leads [semak: number or amount] [00:04:52–00:04:54] 10% 500% dia yang close [semak: uncertain words, number or amount] [00:04:54–00:04:56] Tiba-tiba dia boleh buat 5,000 leads [semak: number or amount] [00:04:56–00:04:57] 1,000 yang close [semak: uncertain words, number or amount] [00:04:57–00:04:59] Maksudnya 20% kita reward dengan lagi [semak: uncertain words, number or amount] [00:04:59–00:05:01] Kenapa kita nak reward dengan dia pula [00:05:01–00:05:03] Sebab kita dah jimat dekat kos iklan [00:05:03–00:05:06] Betul tak? Sebab setiap satu leads tu [00:05:06–00:05:07] Setiap satu customer yang masuk [00:05:07–00:05:09] Takut-takut dia bazirkan [00:05:09–00:05:11] Dan benda ni real [00:05:11–00:05:13] Dan kelakar ni yang saya dah tengok [semak: uncertain words] [00:05:13–00:05:15] team sale kan. Kadang-kadang kita supply 500 [semak: uncertain words, number or amount] [00:05:15–00:05:17] leads. Ada yang ni pula kita supply [00:05:17–00:05:19] 700 leads. Yang 500 leads [semak: number or amount] [00:05:19–00:05:21] tu lagi perform daripada 700 leads. Sebab [semak: number or amount] [00:05:21–00:05:22] 700 leads ni dia [semak: number or amount] [00:05:23–00:05:25] mengabaikan customer kadang-kadang. Ataupun [00:05:25–00:05:27] mungkin salah team marketing. Mungkin team marketing [00:05:27–00:05:29] pula supply leads yang tak berkualiti. Jadi kita nak [00:05:29–00:05:31] pastikan efficiency kat situ. That's why [semak: uncertain words] [00:05:31–00:05:33] quality ni dia biasanya [semak: uncertain words] [00:05:33–00:05:35] benda-benda yang melibatkan lebih efisien. [00:05:35–00:05:37] Contohnya quality ni juga boleh [00:05:37–00:05:39] kita cakap dari sudut. Customer [semak: uncertain words] [00:05:39–00:05:41] yang dia close tu nilai dia lagi besar [00:05:41–00:05:42] AOV dia tinggi. Ataupun [00:05:42–00:05:44] Average order value dia tinggi [00:05:45–00:05:46] Itu adalah quantity [semak: uncertain words] [00:05:46–00:05:49] Quantity berapa banyak yang dia [semak: uncertain words] [00:05:49–00:05:51] Berjaya buat melalui closing di whatsapp [00:05:51–00:05:52] Ataupun call ataupun appointment [00:05:53–00:05:55] Next pula berapa quality [00:05:55–00:05:56] Closing dia tu sama ada dari sudut [00:05:56–00:05:59] Closing rate ataupun dari sudut amount [00:05:59–00:06:01] Sale yang dia buat dia mungkin quality [00:06:01–00:06:02] Quality per client ke [00:06:03–00:06:05] Ataupun consistency ni pula [00:06:05–00:06:06] Ini jarang-jarang orang buat [00:06:06–00:06:08] Tapi saya buat dan memang Alhamdulillah [00:06:08–00:06:09] Senang saya nak manage [00:06:09–00:06:11] Tak payahlah yang macam budak sekolah [semak: uncertain words] [00:06:11–00:06:12] Dia boleh fikir sendiri apa yang dia nak [00:06:13–00:06:15] Kalau katakanlah dia hit konsisten [semak: uncertain words] [00:06:15–00:06:17] Biasanya kita buat konsisten untuk yang ni [00:06:17–00:06:20] Level 3 ataupun level 5 [semak: number or amount] [00:06:20–00:06:22] Kalau dia berjaya konsisten [00:06:22–00:06:25] Level 3 ataupun level 4 dalam kes ni [semak: number or amount] [00:06:25–00:06:27] Konsisten level 4 [semak: number or amount] [00:06:27–00:06:29] 2 bulan berturut-turut [semak: number or amount] [00:06:29–00:06:30] Dia akan dapat [00:06:30–00:06:31] RM1,500 [semak: number or amount] [00:06:32–00:06:33] Ataupun dia dapat sebulan gaji [00:06:33–00:06:34] RM2,000 [semak: number or amount] [00:06:34–00:06:35] Ataupun dia dapat RM1,000 [semak: number or amount] [00:06:35–00:06:36] Itu pula pada kita [semak: uncertain words] [00:06:36–00:06:37] Konsistensi ni adalah [00:06:37–00:06:39] Cara kita reward pada [semak: uncertain words] [00:06:39–00:06:41] Reward yang paling tinggi [00:06:41–00:06:42] Saja kita nak unlock [00:06:42–00:06:43] Kita nak lock kan [semak: uncertain words] [00:06:43–00:06:44] Kita nak beritahu kat dia [semak: uncertain words] [00:06:44–00:06:46] Kita sebenarnya nak dia buat level 4 [semak: number or amount] [00:06:46–00:06:47] Tapi kita tak nak paksa [00:06:47–00:06:49] Kita nak dia yang paksa diri dia sendiri [00:06:50–00:06:51] So ini adalah template commission [semak: uncertain words] [00:06:51–00:06:54] Dan ada banyak lagi template anda boleh tengok dalam video seterusnya [00:06:54–00:06:55] Cuma saya nak beritahu [00:06:55–00:06:56] Last disclaimer [00:06:56–00:06:58] Dia tak wajib macam ni [00:06:58–00:06:59] Ini optional sahaja [00:06:59–00:07:02] Nak buat kuantiti code macam mana pun boleh [semak: uncertain words] [00:07:02–00:07:04] Unit ke percent ke pun boleh [semak: uncertain words] [00:07:05–00:07:07] Quality nak buat macam mana pun boleh [00:07:07–00:07:08] Tapi kena faham konsep je [00:07:08–00:07:11] Konsep dia kuantiti ni berdasarkan berapa jumlah [00:07:12–00:07:14] Kualiti ni berdasarkan efisienci [semak: uncertain words] [00:07:15–00:07:18] Konsistensi ni berdasarkan performance setiap bulan [00:07:18–00:07:21] Sebab jihad yang paling mencabar [00:07:21–00:07:22] Ibaratnya lah [semak: uncertain words] [00:07:22–00:07:26] Ataupun perjuangan yang paling sukar adalah untuk konsisten setiap bulan [00:07:26–00:07:27] Bukan senang nak konsisten [00:07:27–00:07:29] Bulan ni perform, bulan depan drop [00:07:29–00:07:30] Sebab tu kita wujudkan benda ni [00:07:30–00:07:33] Konsistensi ni diukur by bulan [00:07:33–00:07:36] Awak mungkin boleh buat 3 bulan konsisten [semak: number or amount] [00:07:36–00:07:37] Terpulang pada awak [00:07:37–00:07:38] Tak ada right and wrong pun [semak: uncertain words] [00:07:38–00:07:40] Cuma saya memang tak suka bonus [00:07:40–00:07:42] Bagi saya bonus tahunan memang saya tak buat [00:07:42–00:07:44] Sebab kenapa kita nak rewardkan dia [00:07:44–00:07:46] Pada tahun depan bulan 3 [semak: number or amount] [00:07:46–00:07:47] Terlampau-lambat [00:07:47–00:07:50] Dan bila kita rewardkan dia dengan umrah bagai apa semua [semak: uncertain words] [00:07:50–00:07:51] Patut resign, kita sakit hati [semak: uncertain words] [00:07:51–00:07:52] Padahal memang patutnya hak dia pun [00:07:52–00:07:55] Memang tu kerja yang dia dah buat tahun lepas [00:07:55–00:07:58] Kenapa bila kita bagi dia reward umrah lah [00:07:58–00:07:59] Bagi dia reward benda ni [00:07:59–00:08:01] Bila dia resign kita moyan [00:08:01–00:08:02] Kata staff tak agai [00:08:02–00:08:03] Sebenarnya bukan staff tak agai [00:08:03–00:08:05] Memang tu reward dia pun [00:08:05–00:08:07] Reward yang didelaykan pada tahun depan [00:08:07–00:08:08] Kita pula expect [semak: uncertain words] [00:08:08–00:08:09] Bila kita bagi reward tahun tu [semak: uncertain words] [00:08:09–00:08:11] Kita nak dia perform tahun tu [00:08:11–00:08:11] Eh salah [00:08:11–00:08:13] So that's why [00:08:13–00:08:13] Saya tak suka benda tu [00:08:13–00:08:14] Saya rasa [00:08:14–00:08:16] Delay gratification ni [00:08:16–00:08:18] Untuk boss investor boleh lah [00:08:18–00:08:19] Tapi [00:08:19–00:08:20] Delay reward ni [00:08:20–00:08:21] Tak logik untuk staff [00:08:21–00:08:23] Sebab dia perlukan tenaga [00:08:23–00:08:24] Dan motivasi [00:08:24–00:08:25] Setiap bulan [00:08:25–00:08:26] Setiap bulan adalah [00:08:26–00:08:27] Perjuangan yang baru [00:08:27–00:08:28] Untuk orang yang buat kerja [00:08:28–00:08:30] Sebab setiap bulan [00:08:30–00:08:30] Perlukan tenaga [00:08:30–00:08:32] Dari sudut kudrat [00:08:32–00:08:33] Ataupun dari sudut otak [00:08:33–00:08:35] Jumpa dalam video selanjutnya [00:08:35–00:08:36] Zaz